Privacy Policy – Das Auto Glass LLC

SMS Privacy Policy & Terms of Service

How we collect, use, and protect your information

DAS Auto Glass

SMS Messaging Privacy Policy & Terms of Service

Effective Date: 02/26/2026

1. Introduction

At DAS Auto Glass, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and protect your information when you opt in to receive SMS (text message) communications from us.

By opting into our SMS messaging program, you agree to the terms outlined below, which are designed to comply with the Telephone Consumer Protection Act (TCPA), FCC regulations (2024+), and CTIA / Campaign Registry requirements.

2. Information We Collect

Phone Number – The mobile number you provide during the opt-in process
Contact Details – Name, email address, vehicle and service information (if applicable)
Consent Records – Date, time, and method of your SMS opt-in (web form, phone call, text, or verbal consent)
Message Interaction Data – Delivery status and message engagement for compliance and service quality

3. How We Use Your Information

Your information is used only to:

Send SMS messages related to DAS Auto Glass services
Provide appointment confirmations, reminders, and service updates
Send estimates, invoices, payment notifications, and job status updates
Provide customer support and two-way conversational messaging
Maintain compliance with TCPA, FCC, and carrier requirements

Your information is never sold or shared for marketing purposes.

4. One-to-One Consent Requirement

Your SMS consent applies only to DAS Auto Glass.

In accordance with FCC regulations (2024+):

Consent cannot be shared with affiliates or third parties
Messages will only come from DAS Auto Glass
Your consent is not a condition of purchase

5. Message Frequency & Carrier Charges

Message frequency may vary, but will not exceed 5 messages per day, unless triggered by a service-related event
Message and data rates may apply, depending on your mobile carrier and plan
DAS Auto Glass is not responsible for carrier-imposed charges

6. Opt-In Methods

You may opt in to receive SMS messages from DAS Auto Glass through:

Web forms with a clearly labeled SMS consent checkbox
Phone calls or verbal consent after being read an SMS disclosure
Text-based opt-in or other compliant communication methods

All opt-ins are logged and retained for compliance purposes.

7. Opt-Out & Help Instructions

You may opt out at any time by replying:

STOP – to unsubscribe immediately
HELP – for assistance or additional information

Once you opt out, you will no longer receive SMS messages unless you opt back in.

8. Data Sharing & Protection

SMS consent and personal data are not shared with third parties or affiliates for marketing
Information is used strictly for operational and service-related purposes
We maintain reasonable safeguards to protect your data

9. Record-Keeping & Compliance

DAS Auto Glass maintains detailed records of:

SMS opt-in and opt-out timestamps
Consent methods used
Message delivery history

These records are retained to demonstrate compliance with TCPA and FCC requirements.

10. Disclaimers & Service Limitations

DAS Auto Glass is not responsible for delayed or undelivered messages
SMS delivery depends on your carrier and network availability
Messaging services may not be available in all geographic areas

11. Changes to This Policy

We may update this policy at any time. Material changes will be posted on our website. Continued participation in our SMS program constitutes acceptance of the updated terms.